We try to make sure your items get to you at the same time, but unfortunately our products aren’t always shipped together as different couriers may be used depending on the product.
Please note: All our deliveries are door-to-door services, and they are under no obligation to take the mattress to a specific room. This is not a guaranteed service as we do allow up to 3 working days for your delivery to arrive.
For help please contact us on (021) 88500951 or firstname.lastname@example.org
If the customer unpacks the original packaging without matching the order, it will not be possible to return even in the event of a conflict.
At the time of shipment by Courier, the Customer is obliged to ensure, in the presence of the Post Agent and prior to the signature of the delivery of the Goods, the integrity of the packaging and the physical appearance of the Goods, and if the Goods are in serious disadvantage in terms of packaging or appearance. When not delivered, immediately notify Merit of the matter. In these cases, if the customer signs the receipt (without properly checking the goods without proper physical health examination), no objection to the physical health of the goods will be accepted and the Merit Store will not be liable for any subsequent problems because Once the customer has personally confirmed that he has received the goods correctly and safely, there is no longer any follow-up for damages.
When delivering orders that have been paid online, it is mandatory to provide a national ID card with the name of the ordering person. If the person who ordered and paid for the goods online wants to deliver the goods to another person, he must notify Merit by email or telephone, otherwise the goods will not be delivered. And in these cases the cost of re submission will be borne by the customer.
Shapes or technical issues must be notified to Merit no later than 24 hours after receipt of the goods.
The carton and the main product box must be stored and not disposed or discarded until the end of the 24 hours of deadline.
This service is only possible if the goods are returned to Merit in their original box and packaging.
Labelling or writing descriptions, addresses, or anything on the carton or main box of the item or tearing it apart will eliminate the possibility of using a return guarantee.
This service does not include any technical or visual forms (fractures, scratches, and etc) caused by improper use of the product by the user. Improper use after delivery of goods, such as unauthorised shipping and handling, installation and commissioning, settings, unusual use, maintenance and etc.
Any inconsistencies or deficits with the item must be notified to Merritt’s after-sales service by phone or email within 24 hours of receiving the item. If the contrast is visible without the use of the commodity, such as the color or specifications inserted on the body, the commodity must be in its original condition and not used.
Product photos are intended to inform and assist the customer in purchasing and since there may be some differences in the details of the original product, they cannot be cited. The criterion for the contradiction in the specifications of the goods and the technical specifications contained in the website.
If it is possible to detect a contradiction without opening the packaging, the customer’s request may be dealt with if the goods have not departed from their original or original packaging.
If it is possible to identify the contradiction and deficiency of the items associated with the packaging only, the carton and the main product box should be kept and not discarded. This service is only possible if the goods are returned to Merit in their carton or original packaging. Labelling or writing descriptions, addresses, or any other items on the carton or box of the goods or tearing them apart will eliminate the possibility of using a return guarantee.
Cancellation of purchase must be notified to Merit after-sales service by telephone or email within 24 hours of receiving the goods or filling out a referral form on the website.
Withdrawal from the purchase and return request refers to a product that has not been opened and has not been interfered with. Unpacking the original packaging, seals, labels and even nylon vacuum will eliminate the possibility of referral even if the product is unused.
Since Merit is an online retailer website, the right to return the goods is solely the customer’s or consumer’s terms. (Ordering a product in quantity is contrary to the intent of the buyer and does not include the right to refund).
Returns of goods are subject to confirmation by the after-sales service expert only if the goods are unopened, in their original condition (sealed), unused, and dispatched with all essentials and accompanying items. Also, if the item is sold with the gift, it is also necessary to return the gift with it.
Please note that any change in the original condition of the product will eliminate the possibility of using the service, even in packaging.
Shipping is done by courier, it is necessary for the customer to check the physical health of the goods in the presence of the order delivery agent and avoid delivery if there is a problem. Obviously, the delivery of the goods by the customer will be a confirmation of its physical health and will in no way be a reference to the goods.
If there is a defect in the goods delivered by post, the customer is obliged to return it within 24 hours. Any request from the Customer will only be followed up after approval by Merit experts .
The carton and the main product box should be kept and not discarded. This service is only possible if the goods are returned to Merit in their carton or original box. Labelling or writing descriptions, addresses, or anything on the carton or main box of the item or tearing it apart will eliminate the possibility of using a return guarantee.
The damaged item and all accessories must be delivered to Merit customer service in the same form as the customer has delivered, along with an invoice. If the damage is visible at the time of delivery, we advise the customer may refuse to take the delivery.
If the technical or physical inconsistency or apparent impairment, is confirmed by Merit’s after-sales service experts, Merit shipping costs are borne by Merit.
Customers will be charged for re sending shipping cost if their purchased items fault are not confirmed by Merit experts.
When the item is returned, after verification and confirmation by the after-sales service unit, we will process the refund to the customer within 72 hours.